DO I HAVE TO MAKE AN APPOINTMENT BEFORE COMING IN?

• We strongly recommend making a reservation, but walk-ins are allowed. If you walk in, you may have to wait if you expect to get in right away.

 WHAT IS THE CANCELLATION POLICY?

• If you need to reschedule or cancel your appointment, you can contact us by phone or e-mail no later than 24 hours before your scheduled appointment.

• Appointments may be rescheduled or cancelled, but all reschedules and cancellations within 24 hours will incur the following fees: 24 hours to 5 hours before your scheduled appointment: $25. 4.75 hours to 1 (one) hour before your appointment time: $35 (Time is blocked off for sessions, fees are to ensure our staff are compensated adequately for their time).

• You will only receive 50% of your refund if you cancel within 2 hours of your scheduled time.

• No call, no shows will not receive any refunds, if you contact us 15 minutes or later after your appointment is scheduled to start, it will be considered a no call, no show.

• If you are more than 10 minutes late for your appointment, you may have to reschedule for another open time slot (There may be sessions booked after you, so it is in your best interest to be on time).

 IS THERE AN HEIGHT AND/OR AGE LIMIT?

• No one under the age of 18 can book a wreck room.

• Participants must be at least 54′ (4 feet 6 inches) in order to do a wreck room session.

• Anyone exceeding the height limit can participate if they are accompanied by their parent/guardian during their session.

• One adult must accompany any groups that are under the age of 18.

• If you are pregnant, you cannot participate in a wreck room session.

 WILL I NEED TO BRING MY ID?

• Yes, please bring a photo-copy of your ID or another picture form of identification.

 I HAVE BEEN DRINKING. CAN I COME IN?

• No. Anyone who smells of alcohol, appears to be intoxicated From alcohol or any drug will be required to reschedule their session. We have the right to refuse service to anyone we feel may to be a danger to themselves or others.

 CAN I USE MY CAMERA/PHONE TO TAKE VIDEO OR PICTURES?

• Short answer, no. Long answer: Due to the nature of our rooms, it is not advised to bring anything into the room that may be at risk of breaking during your session. We do have a photo op area in the main lobby to take pictures before and after your time. We also take free pictures of you, both, in your protective gear and a set in the wreck room when you’re done among the carnage you created and send them to you via email.

 WILL YOUR STAFF WATCH MY STUFF FOR ME?

• CRUNCH TIME! is not responsible for items left in cars or on the premises. There is an areas in each room to place personal possessions.

 I’VE HEARD OF RAGE ROOMS. WHAT’S A WRECK ROOM?

• It’s all the same. We prefer to call ours a “Wreck Room” because we want the experience to be about the fun aspect of smashing things, not the anger or rage factor. We’re not about being an anger or rage release facility, although what we offer does help both!

 WHAT SHOULD I WEAR?

• In the Wreck Room, be sure you wear comfortable clothes you can move freely in. You must wear closed-toed shoes to enter the wreck room. We recommend hiking boots or some other thick soled boots/shoes. If you don’t have those, a thick soled tennis show with a rubber sole. No Vans, Converse or canvas type shoes allowed. We will give you all the protective gear you need. You will be required to wear all protective gear.

 WHERE CAN I CHANGE INTO MY GEAR?

• We have two bathrooms where you can change. That said, the safety gear fits right over your clothes. 

 WHERE DO YOU GET ALL YOUR BREAKABLES?

• Many places! Local estate sale companies, local wineries and bars for breakable bottles, local electronics recyclers to name a few. We do accept select breakable items for credit. Click on the box below for more information on our CRUNCH TIME! credit program.

 CAN PEOPLE WATCH?

• Unfortunately not in the wreck room itself. Due to liability reasons, people who have not paid for the session must watch the experience from the comfort of our lobby where we have a big screen T.V. available to watch the carnage. 

 DO I HAVE TO USE YOUR CRUNCH TOOLS? CAN I BRING MY OWN TOOLS?

• Sorry, due to liability, our tools are the only tools allowed.